Contact & support

A question about a piece, your fit or an order? Leave the details here so the store can review your request.

Talk to WEFTWARD

For product questions, sizing and order help. Open a chat on your phone, or show a contact code to scan.

WhatsApp Business

+852 6556 6637

Open WhatsApp (opens WhatsApp in a new tab)

Show WhatsApp contact code

Telegram

+852 6556 6637

Open Telegram (opens Telegram in a new tab)

Show Telegram contact code

You choose when to send a message. Contact codes open a chat; they are not payment codes.

Prefer a private request on this website? Use the form below and keep your reference and access code.

How can we help?

Your name (required)

Email address (required)

What is it about?Order & deliverySize & product questionReturn or exchangeIncorrect or defective itemPrivacy requestSomething else

Order number (optional)

Your message (required)Please help me confirm the measurements and fit for Check-Collar Zip Jacket. https://weftward.shop/product/burberry-style-16b9c9-replica/For a sizing question, include the product name and the measurements you need. Please do not send passwords or payment-card details.

We use these details to handle your request. Read our Privacy notice. Requests are stored in the store's private support inbox; this form does not send an automated email.

Submit request

Already sent a request?

Use your private access code to view the conversation. A request number alone cannot open it.

View your support conversation

Payment is by USDT on Tron (TRC20), with manual review. Checkout creates an unpaid order and a 60-minute payment quote. Submitting a transaction ID does not confirm payment. Email notifications are disabled; save your private order and support access details.

For a product question, include the item name or page link. For an order, return or exchange, include your order number if available. You can request a change-of-mind return without providing a reason. The correct return address will be supplied for the request; please do not send a parcel before receiving the instructions.

This form saves your request privately and shows a reference plus a private conversation access code. Save both. Use them with your email address to read replies or add a message through the support conversation page. Replies are saved on this website; email notifications are disabled. The WhatsApp link on this page is another way to contact the store.

Useful before you send

Shipping & delivery explains free worldwide shipping and the 7–20 calendar-day estimate. Returns & exchanges explains the 30-day change-of-mind offer and return postage. Shopping help covers sizes, colours and coordinating separates.