Returns & exchanges
Changed your mind? Request a return within 30 days of delivery. This voluntary store policy is in addition to your statutory consumer rights.
How to request a return
- Open our return request form within 30 calendar days after delivery. Include your order number, the item and whether you would prefer a refund or a size exchange. You do not have to give a reason for a change-of-mind return.
- We will provide the return instructions and the correct return address for your order. Do not send items to an address shown on a parcel label without checking that it is the agreed return address.
- Send the item back within 14 calendar days after making your return request. If we have not yet supplied the return address, this voluntary-policy period starts when the address is supplied. Keep your proof of posting.
Condition of change-of-mind returns
For our voluntary 30-day offer, items should be unused, unwashed and in their original condition, with the original tags and any included accessories. Trying an item on indoors as you would in a shop is fine. Please take reasonable care when trying it on and avoid marks, scents or alterations.
These conditions do not remove your statutory right to examine goods. Removing a tag or opening packaging does not automatically cancel a legal right to return. Where the law allows, a refund may be reduced for handling beyond what is necessary to establish the item’s nature, characteristics and fit; any reduction must be explained.
Who pays return shipping?
For a change of mind or a size you selected, you pay the return postage. We do not add a restocking fee. Use a suitable, traceable service and retain proof of posting.
If we sent the wrong item, or the item is defective, we cover the reasonable return shipping cost. Contact us first so we can agree the return method. Photos can help explain the issue, but they do not replace your legal rights.
Refunds
We issue an approved refund to the original payment method within 7 calendar days after receiving the returned item or evidence that it has been sent back, whichever is earlier, and sooner where a legal deadline requires it. Inspection will not be used to extend an applicable refund deadline. Your payment provider may take additional time to show the credit after it is issued.
Shipping is free, so there is no original standard-delivery charge to deduct. Import charges collected by a customs authority or carrier are not paid to the store; any recovery of those charges is subject to the authority’s process and your applicable rights.
Size exchanges
You can request a size exchange through the same form. Availability must be checked first. If a suitable replacement is unavailable, we can discuss a refund instead. Return postage for a size change is your responsibility; replacement shipping is free under our worldwide-shipping offer.
Incorrect, damaged or defective goods
Tell us what happened and which item is affected. The change-of-mind condition rules and 30-day window do not limit remedies you may have for defective, incorrect or misdescribed goods. We will handle these requests according to the rights that apply to your order.
Your statutory rights
This policy adds a store benefit; it does not replace mandatory cancellation, refund, repair or other consumer rights in your country. Where local law gives you a stronger right or a shorter refund deadline, that right applies.