Shipping & delivery

Free worldwide shipping. A clear delivery estimate, with no shipping charge added to your order.

When to expect your order

Estimated arrival is 7–20 calendar days after you place your order. This estimate includes preparation and transit. It is an estimate rather than a guaranteed arrival date. If you need an item for a particular event, contact us before ordering.

Customs checks, public holidays, local delivery conditions and remote addresses can take longer. If an unusual delay affects your order, use our support form with your order number so we can review it.

Where we ship

We offer free worldwide shipping. A complete, deliverable street address is needed. Local restrictions or carrier limitations can sometimes prevent delivery to a particular address; if that happens, we will discuss an alternative or a refund rather than send to an unsupported destination.

Tracking your parcel

When tracking details have been added after dispatch, they can be viewed with your order information. Tracking may take time to show its first scan, and a parcel may have more than one tracking number if sent separately.

This store preview has no live tracking provider connected and does not display a parcel’s real-time location. The contact form can record a delivery question; it is not a carrier tracking service.

Import duties and local taxes

Free shipping covers the delivery charge. It does not mean import duties or destination taxes are prepaid. Where local authorities apply import duties, taxes or handling charges, the recipient is responsible for them unless the final order information expressly states otherwise. Check your destination’s requirements before placing an order.

Addresses, missed deliveries and changes

Check your name, address, postal code and any required local contact details carefully. If a detail is wrong, contact us as soon as possible. We can only make an address change before the parcel has been handed over for delivery, and cannot promise that a requested change will be possible.

If a delivery attempt is missed, follow the carrier’s instructions for collection or redelivery. If the parcel is returned to us, contact the store so we can agree the next step. Any additional charge must be explained and agreed rather than applied without notice.

If something has gone wrong

If a parcel has not arrived by the estimate, is marked delivered but is missing, or arrives damaged, submit an order request. Keep the packaging and any relevant photos if available; do not include payment-card details. We will review the delivery information and discuss the appropriate replacement or refund. Nothing here reduces your legal rights if an order is lost or not delivered.

Need to send an item back? See Returns & exchanges.